Shipping Times

Please read this section carefully. If you have unique questions, please contact us directly.


In-Stock Item

3-5 business days

(for orders in US)

1. Order created

2. Processing 1-3 days

3. Order sent

4. You will receive tracking number via email

Out-of-stock Item / Pre-order Item

3-4 weeks

(for orders in US)

1. Order created 

2. Processing 1-3 days 

3. Production begins 

4. You receive email verifying that production began 

5. Production of your jewelry takes 4 weeks total to complete 

6. Once the order has been inspected and specially packaged it will ship to you 

7. You will receive tracking number via email 

How much is shipping

We offer standard free shipping for orders +$200 through USPS. All other shipping rates are calculated through USPS, UPS, or DHL for international orders. All packages are insured at their full value to protect your merchandise.


We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

Returning Policy

1. We strive for order satisfaction. We deliver our items as photographed. There may be minor changes due to the nature of using natural gemstones (where applicable) and due to the handmade process of our jewelry.


If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com


2. If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.


3. We do not process any refunds if the item has been broken, or if it’s been worn. We will return the item to you if this is the case. During our fulfillment process, your jewelry is inspected and packed with care to maintain that it does not arrive to you with any defects.


Please remember, in most cases, your order is made just for you! So, we can accommodate resizing unless of course, the error is our own. If we carry the item in stock, we are happy to switch out the sizing — no problem. If not, we now offer re-plating and re-sizing of your jewelry for a small fee. Just email us! We want you to have long-term happiness with your new investment.

Please send us the description of the problem to help@adore-adorn.com


4. We typically respond within 24-48 hours. You can also chat with us from 10a-6p Est M-F. Just click our chat button in the lower right corner of our website.


Note: Pre-orders cannot be canceled after they are placed.

IN-STOCK ITEM

3-5 business days

(for orders in US)

1. Order created

2. Processing 1-3 days

3. Order sent

4. You will receive tracking number via email

OUT-OF-STOCK ITEM / PRE-ORDER ITEM

4-5 weeks

(for orders in US) Process is currently 1 week longer due to COVID Social Distancing Guidelines in our factories.

1. Order created 

2. Processing 1-3 days 

3. Production begins 

4. You receive email verifying that production began 

5. Production of your jewelry takes 4 weeks total to complete 

6. Once the order has been inspected and specially packaged it will ship to you 

7. You will receive tracking number via email 

Adore Adorn is handmade to order unless otherwise stated that it is currently in-stock. We are making your jewelry especially for you.

If you’re in a rush, we may be able to help. Email us at help@adore-adorn.com and we will see what we can do.

Note: Pre-orders cannot be canceled after they are placed.

HOW MUCH IS SHIPPING

We offer standard free shipping for orders +$200 through USPS. All other shipping rates are calculated through USPS, UPS, or DHL for international orders. All packages are insured at their full value to protect your merchandise.


We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

RETURN POLICY

1. We strive for order satisfaction. We deliver our items as photographed. There may be minor changes due to the nature of using natural gemstones (where applicable) and due to the handmade process of our jewelry.

If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return.

Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com


2. If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.


3. We do not process any refunds if the item has been broken, or if it’s been worn. We will return the item to you if this is the case. During our fulfillment process, your jewelry is inspected and packed with care to maintain that it does not arrive to you with any defects.

Please remember, in most cases, your order is made just for you! So, we can accommodate resizing unless of course, the error is our own. If we carry the item in stock, we are happy to switch out the sizing — no problem. If not, we now offer re-plating and re-sizing of your jewelry for a small fee. Just email us! We want you to have long-term happiness with your new investment.

Please send us the description of the problem to help@adore-adorn.com


34. We typically respond within 24-48 hours. You can also chat with us from 10a-6p Est M-F. Just click our chat button in the lower right corner of our website.


Note: Pre-orders cannot be canceled after they are placed.